If Alexa keeps responding or interrupting unexpectedly there are a few steps you can take to limit interruption.
Changing the Wake Word
- You can change the wake word in the Alexa app by choosing Settings > Your Echo > Change wake word. This means that your device will not be activated by the command "Alexa".
Location of the device
- Make sure your Alexa device is in an ideal location. Place away from walls or other objects that may cause interference (like microwave ovens, baby monitors, or TVs)
- Make sure your device is positioned away from any audio triggers such as TV/Radio so there is limited background noise.
If problems with Alexa continue please refer to the following article on Amazon's help desk or Amazon customer support:
Or alternatively please reach out to firstname.lastname@example.org and we'll be able to answer any further questions.