The app won't connect to my Plinth

Complete instructions for powering-on the Plinth and connecting to the App are given here. Once you've followed this setup process the screen on your connected tablet/smartphone should look something like this:

If the Plinth and app have failed to connect you will be guided through a short troubleshooting guide within the app. Please follow the in-app instructions first and hopefully your devices will connect.

If you're still experiencing connection problems then please try the following possible solutions before submitting a help request:

1. Try the preferred power-up sequence:
• Power-off the Plinth by pressing and holding the power button until the LED stops flashing.
• Force-quit the app (how to force-quit apps will depend on your device and OS, please check with the manufacturer for further details).
• Follow the connection instructions again (given here) making sure that you power-on the Plinth first and launch the app second.
  • HINT: Make sure that no other nearby devices are running the Beasts of Balance app or else the Plinth may have connect to the wrong device.
2. Other suggestions:
• If the game is unable to initially connect, try leaving it with the platform turned on and the game on the "failed to connect" screen for a few minutes.
• If you are on Android 6.0, make sure you have enabled location access for the game.
• If you go to Bluetooth Settings on your device, you should be able to see a "BoB" device. This is good! However, pairing with it there won't work - launch the app and let it handle it.
• Make sure the Plinth and the tablet/smartphone are close to each other (under 5 meters separation is recommended) whilst setting-up and playing the game.
• Replace the batteries inside the plinth with a fresh set (don't mix old and new batteries)
• Make sure to press and release the power button whilst powering-on (don't hold-down the power button or else it'll power-off again after a few seconds) 

If the steps above don't solve the problem then please submit a request here.